Privacy Policy
Last updated: 25 September 2026
Jopcorp Plumbing (“Jopcorp Plumbing”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, use, store and disclose personal information when you use our websites, contact us, request a quote, book plumbing services or otherwise interact with our business.
This Privacy Policy applies to our websites:
1. Personal information we collect
The types of personal information we may collect include:
- your name;
- residential or business address;
- email address;
- telephone number;
- details you provide when requesting a quote or booking a service;
- details about the property or plumbing work you require;
- correspondence and communications with us;
- payment and transaction information;
- photographs, documents or other information you provide in connection with a plumbing job;
- feedback, reviews or complaints;
- IP address, browser type, device information and website usage information; and
- any other personal information you voluntarily provide to us.
We generally only collect personal information that is reasonably necessary for our business activities.
2. How we collect personal information
We may collect personal information when you:
- submit an enquiry through either of our websites;
- request a quote;
- respond to an offer or promotion;
- make a booking;
- telephone, email or otherwise contact us;
- engage us to provide plumbing or related services;
- communicate with our employees, contractors or representatives;
- make a payment;
- subscribe to communications from us;
- leave a review or provide feedback; or
- interact with our websites or online advertising.
We may also receive information from third parties, including referral partners, online directories, advertising platforms, property managers, builders, contractors or other people involved in arranging services for you.
Where practicable, we will collect personal information directly from you.
3. Why we collect and use personal information
We may use your personal information to:
- respond to enquiries;
- provide quotes and estimates;
- process enquiries submitted through our promotional or offer website;
- schedule and manage plumbing services;
- communicate with you about a booking or job;
- attend your property and perform requested work;
- issue invoices and process payments;
- manage warranties, follow-up work and customer service;
- maintain our business and accounting records;
- improve our websites, services and customer experience;
- manage complaints or disputes;
- detect or prevent fraud, misuse or security incidents;
- comply with legal, insurance, taxation and regulatory requirements; and
- send marketing communications where permitted by law.
If you do not provide information that we reasonably require, we may not be able to provide you with a quote, respond to an enquiry or provide the requested services.
4. Website analytics, advertising and cookies
Our websites may use cookies, pixels and similar technologies to understand how visitors interact with our websites, measure advertising performance and improve our services.
Information collected may include:
- your IP address;
- browser and device information;
- pages visited;
- referring websites;
- approximate location based on your IP address;
- advertisements or links you interacted with;
- form and website interactions; and
- the date and time of your visit.
We may use third-party analytics and advertising platforms such as Google Analytics, Google Ads, Meta or similar services.
These providers may collect information through cookies, tracking pixels or similar technologies and process that information in accordance with their own privacy policies.
This may allow us to:
- measure website traffic;
- understand which advertising campaigns generated enquiries;
- improve our advertising;
- show relevant advertising to previous website visitors; and
- measure conversions such as phone calls, quote requests or form submissions.
You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.
5. Online enquiry and offer forms
Our websites, including jopcorpplumbingoffer.com.au, may contain forms allowing you to request an offer, quote, callback or plumbing service.
When you submit a form, we may collect information such as your:
- name;
- telephone number;
- email address;
- suburb or service address;
- details about the plumbing service you require; and
- any additional information you choose to provide.
We use this information to respond to your enquiry, determine whether we can provide the requested service and communicate with you about your request.
6. Telephone calls and communications
If you contact us by telephone, SMS, email or an online enquiry form, we may retain records of those communications as reasonably necessary to manage your enquiry, provide services, maintain business records or resolve disputes.
Calls may be recorded where permitted by law and where appropriate notice or consent has been provided.
7. Marketing communications
Where permitted by law, we may use your contact information to send you information about our services, offers, promotions or other information that may be relevant to you.
You can opt out of marketing communications at any time by:
- using an unsubscribe option provided in the communication;
- asking us by telephone, email or SMS; or
- contacting us using the details at the end of this Privacy Policy.
Opting out of marketing communications will not prevent us from sending communications necessary for an existing enquiry, booking, service or customer relationship.
8. Disclosure of personal information
We may disclose personal information where reasonably necessary to:
- our employees and contractors;
- plumbers, tradespeople and subcontractors involved in providing services;
- payment processors and financial institutions;
- accountants, insurers, legal advisers and professional advisers;
- website hosting and IT providers;
- customer relationship management, booking and job management platforms;
- telephone, email and SMS communications providers;
- analytics and advertising providers;
- government agencies, regulators or law enforcement agencies where required or authorised by law; and
- other parties with your consent or where disclosure is otherwise permitted by law.
We do not sell your personal information.
9. Overseas disclosure
Some technology and service providers we use may store or process personal information outside Australia.
This may include cloud hosting, website, analytics, advertising, communications, payment or customer management providers.
The countries in which information may be processed will depend on the providers we use from time to time.
Where Australian privacy law applies to an overseas disclosure, we will take reasonable steps to ensure personal information is handled appropriately.
10. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include:
- access controls;
- password protection and authentication;
- secure cloud-based systems;
- software and system security controls;
- restricting access to personal information to people who require it for legitimate business purposes; and
- securely destroying or de-identifying information when it is no longer required, subject to applicable legal and record-keeping requirements.
No internet transmission or electronic storage method is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
11. Accessing or correcting your personal information
You may request access to personal information that we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.
To make a request, contact us using the details below.
We may need to verify your identity before providing access or making changes.
In some circumstances we may be permitted or required by law to refuse access. If this occurs, we will explain the reason where required.
12. Retention of personal information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
- provide services;
- maintain business and financial records;
- manage warranties or disputes;
- comply with taxation, insurance and legal requirements; and
- protect our legitimate business interests.
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.
13. Third-party websites
Our websites may contain links to websites operated by other organisations.
We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of any external website before providing personal information.
14. Privacy complaints
If you have a question or complaint about how we have handled your personal information, please contact us using the details below.
We will review your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies to our organisation, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Information about privacy rights and complaints is available at www.oaic.gov.au.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our websites, business operations, technology, service providers or legal obligations.
The latest version will be published on our websites and will show the date it was last updated.
16. Contact us
For questions, access or correction requests, or privacy complaints, please contact:
Jopcorp Plumbing
ABN: 85610367158
Phone: 0485021957
Websites: